The Best 4 Call Center SaaS

It occurs to me that I’ve greatly neglected the topic of call center SaaS in my previous reviews. It’s a mistake I need to correct, right now. I complain so much about how bad the call center concept is, in practically every way, that I neglected to point out that applications do actually exist to improve call center systems.

Call center SaaS is not a new concept. In fact, there support systems have been around for a while, so they’ve had time to perfect themselves. On this note, you are in for a treat today. The software found on this list are the crème de la crème of the Call Center world. So, enough fanfare, let’s see which systems will usher call centers into the 21st century.

#1 – 8×8

This one is a monster. 8×8 is a communications infrastructure juggernaut, ready to reside on your internal network, or over the web in the cloud, and everywhere in between.8×8, with its ability to integrate call center systems like ID, call waiting, hold times, menu systems, and much more, is exactly what a big company needs.

8×8 supports ring groups and provides unlimited calling plans for the heavy, busy call center. With a system workable over the cloud, it’s non-locational; A fact I hype whenever I can because simply put, that’s the future-right there. With web-based virtual networking, call center workers can work from home, an office, a restaurant or even from the beach. 8×8 has too many, great features to list here, so I encourage you to look up their details on your own, especially if you’re a big business type.

#2 – FreshDesk

I’ve talked about FreshDesk before, but it needs to be mentioned now, because wow. This system is a bit less ‘beastly’ than 8×8, but it’s great because it’s headed in a direction that I hope 8×8 and others will follow in the future: this call center integrates social media into your system -the way that it needs to be done. And, it offers quite a hefty suite. Like 8×8, FreshDesk includes virtualization that integrates from anywhere, along with integration to CRM systems and a lot of other handy tools. FreshDesk is scalable for any business; if you want to be forward-thinking, then this is a good place to start.

#3 – KronoDesk

KronoDesk is a simple but powerful little box kit for small and medium sized businesses, offering faq, help desk and call center integration.

Kronodesk leans heavily on a ticket based system. Its compatibility with call centers and live chats earns it a spot as a viable framework for small businesses who are looking for something easy to set up.

#4 – 3CLogic

3CLogic is a pure, cloud system that supports a multitude of channels of communication – including, but far from limited to – call center support and phone integration.

3CLogic also supports scripting, instant messaging, social network widgets, hierarchy and much more. Again, this one’s a beast, but this is the beast for the futurist who knows that this type of universal, pure-cloud SaaS – is the future. 3CLogic is affordable for small and medium businesses too. It’s a bit of a hassle to set up, but it’s totally worth it!

There’s a lot of call center SaaS out there, but these are my top choices. I recommend giving them closer look , and I’m sure you’ll find what you’re looking for in one of them.

 

Omri Erel
Omri is the Head of Demand Generation, as well as the Lead Author & Editor of the SaaSAddict Blog. Omri established the SaaSAddict blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to SaaS and cloud migration.
Omri Erel on sabtwitterOmri Erel on sablinkedinOmri Erel on sabgoogleOmri Erel on sabfacebook