By: Omri @SaaSAddict Erel
Another year is coming to a close. We’ve seen a lot in 2014 when it comes to the world of SaaS and cloud. has been a dynamic year for CRM. A lot has been written about personalization, Big Data, PaaS a focus on customer experience, and more. So with that in mind, here are some my favorite SaaS articles of 2014. Hope you find them as insightful as I did!
# 1 – How SaaS is Driving Remote Working
This article by Blair Reeves helps better understand the role of SaaS to the future of remote working. Now if you’re a traditionalist who believes the best work is done, on premises, by someone at a desk, you need Reeve’s insight into exactly what the benefits are to this opportunity.
# 2 – A Quick Guide to Successful User Onboarding for SaaS Products
In this piece, Tom Walker outlines some of the best ways to evaluate both qualitative and quantitative pain points for your users.
# 3 – Big Data Analysis Goes SaaS
Jeff Bertolucci’s article offers business users a cloud-based real time analysis of time-sensitive information.
#4 – The Most Common Mistake in SaaS Sales Strategies
In this article by Jeff Thermond, he shares some insights on the most common mistake we make in SaaS Sales. After reading this article you’ll know better how to align your best sales people or your customer experience team to be the most strategic possible.
# 5 – SaaS Support Best Practices: Passive, Proactive and Predictive
In Kimberly Gress’ article she addresses SaaS customer support programs which will help you develop both a passive and proactive support response.
# 6 – 8 Powerful Tips that Will Improve Your SaaS Conversions
In Neil Patel’s article he offers 8 tips, which will improve SaaS conversions for your business. From making them free, to using metrics and making customer service a top priority, you will be on your way to improving your conversions, sales and revenue.
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